Power outages sometimes happen and can be caused by a variety of events, from storms, to trees in the lines, to animals in a substation. Twin Valleys Public Power District will respond to all trouble calls 24 hours a day/ 7 days a week. Please call 308-697-3315 or 800-658-4266 immediately to report a problem that you have with your electrical service.
Power Outage Checklist
- Check your breakers or fuses first – your service outage might be the result of a household problem.
- Call an electrician if you see standing water near electrical wiring or appliances. Avoid any risk of electrical shock and do not enter the flooded area.
- Check outside near your electric meter. If you observe any damage, call Twin Valleys Public Power District.
- Unplug computers, televisions, and other equipment that may be damaged if a power surge occurs.
- Leave a light turned on so you know when power is restored.
- Stay away from the power lines—consider any downed power line to be energized and extremely dangerous.
- Have patience and know that Twin Valleys Public Power District is working as safely and quickly as possible to restore power.
Calling to Report a Problem
- Call our office 24/7 at 308-697-3315 or 800-658-4266. We always have someone available to answer your call.
- Please have your account number and meter number available.
- Please state your name, address or location, and your phone number.
- Provide a brief description of what the problem is. If you notice anything unusual please tell us.
- Type of account – residential, irrigation, stock well, commercial, etc.
- Your cell phone number so we can contact you if you are not at home.
Standby Generators Warning!!
If you use a standby generator during a power outage, remember that improper generator hookup can create a serious problem for the safety of our crews trying to restore your power. It is very important that a double-throw switch be installed for your generator. This switching device is used to transfer the electric service from the power line to your generator. If not used properly, feedback from the energy that the generator creates, can feed onto the power lines and endanger the lives of our crews and it could damage your generator. For more information, view Sizing Your Generator.