The billing department at Twin Valleys Public Power District (TVPPD) strives to send timely, accurate billings to our consumers. If you have any questions or concerns about your bill, please call 1-800-658-4266.
Monthly Billed Accounts
Monthly bills are mailed out approximately the 10th of each month and are due on the last day of each month. Current and previous bills are available to be viewed through SmartHub.
Stockwell services only are billed on an annual basis. TVPPD reads all seasonal meters in December and then bills for that annual usage plus the minimum for the following year. To avoid any question about the amount of usage on any service billed seasonally, it is best to check the meter reading periodically throughout the year.
PLEASE NOTE: Although convenient, seasonal accounts can sometimes create the potential for a usage problem because the meter is not often checked by the consumer or the district. Faulty branch wiring, defective thermostats or other malfunctioning equipment can add kilowatt-hour usage on the meter, even when the consumer things everything has been “turned off.”
When a meter is read only once a year, the potential for a higher than expected bill is a possibility. Electricity and electrical apparatus can develop a fault at any time. A little energy used daily because of a faulty situation can result in a very large annual bill.
If payments are not received by the past due date, penalties of $10.00 or 10% (whichever is greater) will be added to the bills and a disconnect letter will be sent. If a disconnect letter is received, please be sure to contact the TVPPD main office to make sure payment arrives by the date in that letter. Payments that are mailed (but not received) will not prevent TVPPD employees from being dispatched to collect or disconnect.
Interested in budget billing, view our Budget Billing Plan.